Ordering Information
Deposit and Payment
A $500 non-refundable deposit is due to secure a place on the build schedule and locks in your order at the current prices. Full payment is due before the guitar is shipped. Several months prior to construction, we will begin to finalize your wood choices, options, and specifications. If you have any questions about the ordering process or the warranty, please contact me by phone at (386) 690-2567 so that I can discuss the details of my policy with you. Check payments should be sent to the following address:
Simon Fay Guitars
1108 South Riverside Drive
New Smyrna Beach, FL 32168
Build Schedule
I do my best to adhere to a schedule but it is the nature of this business to occasionally have unpredictable delays. For this reason, schedules and deadlines are always subject to change. If there is going to be a significant delay (9 months or more) of the guitar’s delivery date given at the time of deposit, I will give you the option of withdrawing your deposit/commission. Once begun, the entire build process takes approximately 3 to 4 months.
Refund Policy
For commissioned instruments, I offer a 3-day grace period to “test-drive” the guitar and make sure it meets your expectations. Should you decide not to keep the guitar, you need to contact me by phone at (386) 690-2567 to arrange for a return and refund. I strongly recommend fully insuring the guitar on its return journey. Provided the instrument is returned to me in its original condition, I will issue a refund minus the shipping costs once the guitar has been sold or you may opt to receive an immediate refund minus the shipping costs and your $500 deposit. My refund policy does not apply to guitars that are customized in such a way that would exclude most potential buyers; however, I will notify you before the build process begins if such restrictions will apply to your guitar. Non-commissioned guitars are eligible for an immediate refund minus the shipping costs. Guitars sold through an instrument dealer are subject to the dealer’s return/refund policy.
Shipping and Insurance
I ship my guitars fully insured via USPS Express (Overnight) mail or USPS Priority mail (2 to 3 days). In my experience, USPS is the very best carrier for guitars.
Limited Lifetime Warranty
Fay guitars come with a limited lifetime warranty to the original owner against defects in materials or original workmanship. The warranty is effective for as long as Simon Fay Guitars is in active operation. Upon notice of any defect, Simon Fay Guitars will either repair or replace, at their option, the defective part or material. The original owner shall assume and pay the cost of all shipping charges or postage. Any unauthorized repairs or alterations will void the warranty.
Exceptions to this warranty include:
■ Normal and expected wear
■ Damage from accident, abuse, or neglect
■ Damage from extreme temperatures (outside the range of 40°F - 100°F)
■ Damage from exposure to improper relative humidity (outside the range of 40% - 55%)
■ Tuners and any pickups/electronics (these items are warranted by the manufacturer)
Customer Documents
Policy.pdf -- This document is an overview of the warranty and ordering information.
Care & Maintenance.pdf -- This document provides instructions on how to care and maintain your guitar.